Press Release
Community Nurse has been recognized by Strategic Healthcare Programs (SHP) as a 2025 SHPBest™ “Premier Performer” in both Home Health Patient Experience and Hospice Caregiver Experience, placing Community Nurse among the top-performing providers nationwide for the 2025 calendar year.
For Home Health, Community Nurse achieved an overall patient experience score that ranked in the top 5% of all eligible SHP clients. For Hospice, Community Nurse achieved an overall caregiver and family experience score that also ranked in the top 5% of all eligible SHP clients.
The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2025 award recipients were determined by reviewing and ranking the overall experience score for more than 3,200 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient experience a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
The annual SHPBest™ award program was also created to acknowledge hospice providers that consistently provide high quality service to families and caregivers of patients receiving hospice care. The 2025 award recipients were determined by reviewing and ranking the overall CAHPS Hospice caregiver experience score for more than 1,800 hospice providers. With one of the largest CAHPS Hospice benchmarks in the nation, SHP is in a unique position to identify and recognize organizations that have made the family and caregiver experience a priority and have been rewarded for their efforts with high marks on the CAHPS Hospice survey.
“Providing excellent patient care takes relentless effort, and our SHPBest award winners embody that every year. This program lets us recognize the organizations that never settle, that keep improving the patient and caregiver experience even when they’re already performing at a high level. That kind of commitment deserves to be celebrated,” said Jason Ballet, President of SHP.
For more than a century, Community Nurse has been committed to providing high-quality, compassionate care to patients and families throughout Southeastern Massachusetts. This dual recognition reflects the dedication of Community Nurse’s Home Health and Hospice teams and their shared commitment to ensuring that patients and families feel supported, respected and cared for throughout their experience.
“To be recognized as a Premier Performer in both Home Health and Hospice is especially meaningful because these awards are based on the experiences of the patients, families and caregivers we have the privilege of serving,” said Lisa Parent, President & CEO of Community Nurse. “Our staff bring extraordinary compassion and professionalism into patients’ homes every day. This recognition belongs to them and reinforces our commitment to providing exceptional, patient-centered care to our community.”
Read more about the SHPBest awards program, including methodology and award recipient lists for Home Health at https://www.shpdata.com/home-health/shpbest-hhcahps and for Hospice at https://www.shpdata.com/hospice/shpbest-cahps-hospice/.
About Community Nurse
Founded in 1916, Community Nurse is an independent, nonprofit healthcare organization providing compassionate, patient-centered care to individuals and families throughout Southeastern Massachusetts. Community Nurse provides Home Health and Hospice services, along with programs and resources designed to support patients, caregivers and families in the comfort of home. For more than a century, Community Nurse has remained committed to providing exceptional care with dignity, compassion and respect.
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.
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